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Terms, Conditions & Policies

E'Nauwi Beach Resort — Malekula Island, Vanuatu

Check-In & Check-Out

Check-In

2:00 PM

Check-Out

10:00 AM

  • • Late check-out: VUV 2,500 per hour (subject to availability)
  • • The front desk is open daily from 8:00 AM – 5:00 PM
  • • An email with check-in instructions is sent 7 days before arrival
  • • If arriving after 5:00 PM, please contact the property in advance

Cancellation Policy

Free cancellations 14+ days prior to check-in. As we are a small business, late cancellations and no-shows really affect our business.

14+ days prior to check-in

Free cancellation — full refund of total amount.

!

Within 14 days of arrival

50% refund of the total amount shall be granted.

Within 7 days / No-shows

100% charge of the booking will apply.

Within 24 hours of check-in

Full payment of the reservation will be charged.

Non-refundable rates

No cancellation possible — 100% of the booking will be charged.

There may be additional applicable charges and taxes.

Airport Transfer

This property offers shuttle transfers from the airport (surcharges apply).

Adults

VUV 2,000 per person, one-way

Children (≤12 years)

VUV 1,000 per child, one-way

⚠️ Important

To arrange pick-up, guests must contact the property 72 hours prior to arrival.

Children Policy

Kids stay FREE! 🎉

Up to 2 children aged 12 and under stay free when occupying the parent or guardian's room, using existing bedding.

  • • Nanny Service available daily 8:00 AM – 8:00 PM
  • • Kids trampoline and jumping castle on property
  • • Kids Club available
  • • Roll-away beds available upon request (subject to availability)
  • • Extra adults: extra adult rate per night
  • • Extra children: extra child rate per night

Fees & Charges

Tourism LevyVUV 200 per room per day (charged at checkout)
Credit card surcharge4%
Late check-outVUV 2,500 per hour (subject to availability)
Extra adult (roll-away bed)Extra adult rate per night
Extra child (roll-away bed)Extra child rate per night
Guest LaundryCharges apply
Room ServiceCharges apply

The resort accepts both credit cards and cash. Extra-person charges may vary depending on property policy.

General Terms & Conditions

  • • Extra-person charges may apply.
  • • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
  • • The name on the credit card used at check-in must be the primary name on the guestroom reservation.
  • • This property accepts credit cards and cash.
  • • Safety features at this property include a fire extinguisher.
  • • Airport transfer: contact the property 72 hours prior to arrange pick-up.
  • • Front desk hours: 8:00 AM – 5:00 PM daily.
  • • If arriving after 5:00 PM, please contact the property in advance.
  • • An email with check-in instructions will be sent 7 days before arrival.
  • • Up to 2 children (aged 12 and under) stay free in the parent's room with existing bedding.
  • • Only registered guests are allowed in the guestrooms.
  • • Airport shuttle: VUV 2,000/adult, VUV 1,000/child (one-way).
  • • Late checkout: VUV 2,500/hour (subject to availability).
  • • Roll-away beds: available on request.
  • • Credit card surcharge: 4%.
  • • Tourism Levy: VUV 200/room/day (charged at checkout).
  • • Bed type requests are not guaranteed and depend on availability.

Contact Us

Source: marketing@enauwibeachresort.com — Last updated: February 2026